Returns and Exchanges

  • Can I return or exchange a product purchased from the com website?
  • How do I return or exchange an item if I’ve lost my invoice/packing slip?
  • May I return a com product purchased from the website to a Ladubee distributor?
  • May I return a Ladubee product purchased at a retail store to the com website?
  • What do I do if com shipped me the wrong item(s) or my order was damaged in transit?
  • How long does it take to get my refund?
  • Whom do I contact to ask about my return?

 

Can I return or exchange a product purchased from the Ladubee.com website?
 Yes. Ladubee.com wants you to be completely satisfied with your purchase. If you are not satisfied for any reason, we will gladly provide a refund, merchandise exchange or credit if you return the item(s) to us within 30 days of receiving your order. After 30 days, we will replace or refund your merchandise in the event of a manufacturer defect for up to one year.

 

How do I return or exchange an item if I’ve lost my invoice/packing slip?
 No Problem. If you have misplaced your original packing slip and wish to return your online purchase, please call +603-77321555 for Customer Service assistance.

 

May I return a Ladubee.com product purchased from the website to a Ladubee distributor?
 Merchandise purchased at www.Ladubee.com cannot be accepted for return at a Ladubee distributor. Your online purchase must be returned to the website address.

 

May I return a Ladubee product purchased at a retail store to the Ladubee website? 
www.ladubee.com is unable to accept returns of merchandise that you bought at a Ladubee store. Please bring the item to the store where you made the purchase. If that is not possible, you may bring it to an authorized ladubee dealer.

 

What do I do if Ladubee shipped me the wrong item(s) or my order was damaged in transit?
 Our sincere apologies! For fastest service, call us at +603-77321555 or email us at info@ladubee.com with your order number, name, address and details on the item you ordered and the item you received. If we shipped you the wrong item, we will arrange to have the shipment picked up, at our expense, and send a pre-paid shipping label out to you. Then, if the requested item is in stock, we will ship it to you immediately. If the item we shipped to you was damaged in transit, we may request that we receive it back and will then arrange to have the item picked up, at our expense, of course.

 

In both situations:

  • we will send a pre-paid shipping label out to you promptly
  • if the requested item is in stock, we will ship it to you immediately
  • and your credit or debit card will not be billed for the second shipment we make to you

 

How long does it take to get my refund?
 Depending on the method you use to return the item(s) to us, it can take up to 7-14 days for us to receive your parcel. If you placed your order with a credit card, the credit should be applied to your account, and should appear on your statement, within one billing cycle from the time we process your return.

 

Whom do I contact to ask about my return? 
To check on the status of your return, call us at +603-77321555 or email us at info@ladubee.com with your order number, name, address and details on the item(s) you returned.